Several fixed prices of support are available …
EPSILONSYS SOFTWARE Inc. offers several level of support. To insure our client support communications with our support team, we are including 30 days of support for each EPSILON Support purchase. Should your applications reside in our data center, all maintenance, release
updates and database support are also included with a light additional charge. We are also offering additional levels of support called EPSILON Support Platine (++) and l’EPSILONSupport Silver (++) should you require it.
With our levels of support you have access to an ONLINE CHAT service and to one of our client services representative. However, this does not
constitute in an on line application training but rather is a help and support service. The online help is available in video form for each screen and each field within the software and by pressing the F1 key on the field or screen it will open a visual video training. You may request additional training to one of our representative which will be scheduled remotely or on site depending on your location.
On local server
EPSILON Support
This level of support allows you to access to an ONLINE CHAT service and to on of our client services representative. The response time is for a maximum of 24 hours Monday to Friday from 8:00 am to 5:00 pm.
EPSILON Support Platinum
Includes the EPSILON Support level with a fast response time. The response time with this option is for a maximum of 4 hours Monday to Friday from 8:00 am to 5:00 pm.
EPSILONSupport Platinum ++ (off hours support)
Includes the EPSILON Support
Platinum level with a fixed price support 24/24 (cellular/pager) with a maximum of 4 hours response time.
EPSILON Support Silver
Includes the EPSILONSupport level with a faster response time. A call priority is offered with a maximum of 2 hours response time Monday to
Friday from 8:00 am to 5:00 pm.
EPSILONSupport Silver ++ (off hours support)
Includes the EPSILON Support Silver level with a fixed price support 24/24 (cellular/pager) with a maximum of 2 hours response time.
Online (web)
Same conditions as mentioned above with an additional fee for the database maintenance on servers.
EPSILON fixed prices for training bank of hours
The client support, either by call or online, does not constitute on an online training but rather is a help and support service. An integration training must be beforehand carried out in order to be able to integrate your system effectively. Some fixed prices « bank of hours » are available to allow you to reduce your training costs.
Several fixed prices are available :
10 hours.50 hours .100 hours.
A great quantity of fixed prices are available, however, we are opened with any suggestion or proposal for additional fixed prices!