Offered Services and acquired steps of the Epsilon softwares

Needs analysis

• A first meeting with the person in charge of the company is required in order to determine the needs for a management software;

• A second meeting is required with the people in charge of the departments to target more specific needs.

 Summary of specification book
 A summary of specification book is filled out giving the detected needs.
 Demonstration.
 Following the approval of the summary of specification, a demonstration of the EPSILON SOFTWARES is scheduled to your offices or ours at your convenience.
 Discussion and partnership process.
 Following the preceding discussions, a proposal with several options is proposed. The options in several acquisition of solutions either leasing or buying the softwares, Local Server or Online version and the different options of service contract
 Contract Signature.
 At the signature of the contract, a schedule is then proposed to start the integration and installation (if needed) of the softwares.
 Data transfer.
 No matter which solution is chosen, a data transfer is performed in the new system.
 Implementation and training.
 Same as the data transfer, a training hourly bank is planned in order to cover the complete integration of the system. A training log will be established and become available for your company on our Intranet to follow the evolution of your implementation.
 Custom-made programming.
If there is custom-made development required, we will proceed according to the following steps:

• Concept analysis
  

• Approval of the analysis by a person in charge
  

• Custom development
  

• Quality Assurance
  

• Delivery

• Follow up after delivery
  

Client service

During the integration process, the service remain available but it is strongly recommended to refer to your integrator to ensure a team work. At the official start, your integrator must be available on demand, the client support service than takes over.
Online help
A vocal online help, in a video form, is available for each field, each screen with the support of a visual demonstration of the functionality.