We know how important customer support is to your business. That's why we're committed to answering your questions and resolving your issues fast and effectively. EpsilonSys SuiteSupport provides world-class customer support through several different options:

EpsilonSys Silver Support
EpsilonSys wants to make certain that your users attain maximum productivity and that your company optimizes the benefits of our award-winning business management solutions. To that end, our customer support, engineering and quality assurance departments work closely together to ensure that our support staff is always well informed of new product functionality and that defects are quickly resolved.
EpsilonSys Silver Support Delivers
EpsilonSys Silver Support provides on-line case submissions with business hour support. It provides call-back responses to your questions and problems, Monday through Friday, excluding holidays.
• On-line Case Submission
You can submit cases easily on-line through your own Customer Portal, saving costly long distance charges. During your local business hours, on-line cases submitted are responded to within 2– 4 hours by either telephone call-back or via the EpsilonSys case management system. In the event we cannot reach our customer, we also respond through our case management system.
• Hours of Support
Silver support is available based on our location in North America
8AM to 7PM local time.
EpsilonSys’s support options are complemented with a library of extensive, detailed on-line Help and other resources such as Frequently Asked Questions, on-line user guides, sneak peeks at upcoming releases, and tips that will help you get the most from your EpsilonSys application.

EpsilonSys Platinum Support
EpsilonSys's highest level of premium customer support is provided through the Platinum offering. It provides EpsilonSys users with both a dedicated technical support representative and a dedicated program manager. This team will provide the continuity you need to ensure that your EpsilonSys solution is meeting your business needs — 24x7. includes:

• Dedicated Technical Support Representative
• Dedicated Program Manager
• Toll-free Call Center
• Calls answered in 90 seconds
• Priority telephone queue routing
• 24x7 telephone support worldwide
• Online support
• Online case response in 2 hours
• Weekend coverage
• Early notification of new releases